Microphone setup, network requirements, and reconnection
Microphone Not Working
Check that the browser has permission to use your microphone (look for the mic icon in the address bar)
Make sure the correct input device is selected in the interview interface
Close other apps that might be using the microphone (Zoom, Teams, etc.)
Verify your mic works in your OS sound settings
Try a different microphone or restart the browser
Tip
Use the microphone test on the pre-interview setup screen before you start.
Network and Connection
Requirements
Stable internet (2 Mbps or higher recommended)
WebSocket support (wss://) — most networks allow this by default
Low latency for real-time voice
Firewall and VPN
Corporate firewalls or VPNs may block WebSocket connections. Try switching to a different network (e.g., mobile hotspot) or ask your IT team to allow WebSocket traffic.
If You Get Disconnected
Aural saves your progress automatically. Return to the same interview link to resume where you left off. If a reconnect button appears, click it. Otherwise, refresh the page.
Use a stable network — avoid switching Wi-Fi mid-session
Keep the browser tab active (some browsers throttle background tabs)